Dan McColly

Dec 28 2021

Rating: (1 / 5)

RUN. Do not walk. Away from these guys. In attempting to get a new fob for my Land Rover and without a lot of detail, I've learned a few things. One, they get their mail every day at 2pm. Two, they've been expecting the fob "today" for over a month. There is NO communication or follow through. When I asked if we could have a fob overnighted or something with a guaranteed delivery date, crickets. I am now sitting at the dealership after a six week wait for an appointment, where I will have the privilege of paying nearly $300 because the $6 fob battery went bad in the old one and can't be replaced. Which means if the fob ever does show up at "Advanced" in their damn 2 o'clock mail, they will know precisely where they can insert it.

David Jordan

Sep 6 2021

Rating: (1 / 5)

STAY AWAY FROM THIS PLACE!!!

I cannot say I am happy to write this review, and it will be lengthy.

I had to get an extra key made for my car along with a key fob. I went to Advanced Lock and Key to do just this.

The owner, Kirk, told me he'd been doing this for 37 years, and it would be an easy thing. Indeed, he created my new key and key fob with ease, then went to my car to program the key fob...once he completed this programming, my car would no longer start!

Now, I have a car that is literally dead in the water!

At this point, Kirk had no real answers for me; he said he'd never seen any car in his 37+ years of experience do this. I have only this one car and really needed it to get home, some 20 miles away. Our electric bikes were also on the back of the car, so if we needed to get towed, we'd need a way to get them home, which we figured out. Kirk, however, was no help in this department, all he could tell us was he had a friend who owned a car stereo shop that he'd call in favor with, that's it! Kirk told us that this was our fault and that we were negligent because the previous owner had an aftermarket GPS put into the car that we did not tell him about...this totally befuddled me as I had no idea there was an aftermarket GPS/alarm in the car as I am not a mechanic. I did not look in the control box where that stuff is stored.

It is my humble opinion that Kirk, the guy with 37+ years of experience in doing this kind of stuff, is the professional that I paid, by the way, to do all of this work, and should be the one to know this by simply looking over stuff BEFORE doing any programming so he can get a 'lay-of-the-land. He became extremely belligerent to me and started to lecture me about my negligence as to why the car ended up the way it did. Please keep in mind that HE did all of the work on the car; I touched nothing.

After Kirk pulled out the so-called 'aftermarket GPS device,' he showed us the wire connecting the device to the car and snipped it so he could remove it! Yes, you heard me right; he snipped this device out of my car without asking, just did it.

After all of this, Kirk just left us standing there in his parking lot to help other customers; he literally got into his service van and just left...we had not yet secured a ride or figured out how we would get home!

I did indeed try to accommodate Kirk's wishes by getting the car towed using my service the next day to his friend's stereo shop, which I only did to try to accommodate him and calm him down. The stereo shop (The Sound Depot) really hooked me up, though; they were able to get my car running again after Kirk botched it up; thanks, Sound Depot!

Kirk tries to be very intimidating and 'mansplain' things to people. He doesn't listen at all and is plain rude. I would never use this service again and would tell ANYONE who plans to get a new key made or needs a locksmith of any kind, don't visit Advanced Lock and Key for these needs; you'd have better luck asking a criminal lock picker to do what you'd like, because Kirk knows absolutely nothing about standing behind his services, in my opinion.

He may know how to create keys, but he knows NOTHING about customer service and how to help customers when HE makes a mistake!

STAY AWAY FROM THIS PLACE!!!

Chad Nixon

Aug 31 2019

Rating: (5 / 5)

Best service! Son lost his ignition keys, Kirk was professional, courtesy, and prompt. Incredibly nice guy would highly recommend him!

Brian Wallingford

Apr 10 2019

Rating: (5 / 5)

Thanks Justin for you quick and professional help with unlocking my Tacoma truck.

Dean Schurger

Oct 19 2018

Rating: (5 / 5)

Fast, professional and excellent services especially replacement of remote or keyless devices and significant savings from the auto dealerships. Thanks!

Colleen Marriott

Aug 9 2016

Rating: (5 / 5)

You guys said 20 minutes and you meant it, "Justin" showed up, very kind, courteous and professional, had me unlocked within minutes, I have programmed y'all in my phone for future needs. Thank you so very much!